Trump's Social Security pick promises 'improving service' at agency roiled by upheaval
Donald Trump's pick to lead the Social Security administration called improving customer service "a mission critical function" Tuesday and said the ability to have checks out on time "is job one" after early Trump administration actions undermined or raised questions on both fronts.
"Fundamentally, Social Security is a payment-based customer-facing program," said Trump nominee Frank Bisignano in his opening remarks before Senate lawmakers Tuesday, promising "we will meet beneficiaries where they want to be met."
The hearing came as a flood of headlines showed how Elon Musk-led DOGE cuts at the Social Security administration have already led to longer wait times as both phone operators and field offices are cut. Another change would curtail certain phone services within a matter of weeks.
The developments are roiling an agency that pays out $1.6 trillion in benefits annually to 69 million Americans.
https://finance.yahoo.com/news/trumps-social-security-pick-promises-improving-service-at-agency-roiled-by-upheaval-174133323.html
You're going to improve customer service by cutting personnel? Brilliant!!!