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gab13by13

(27,325 posts)
Sun Mar 30, 2025, 06:40 PM Sunday

Question About Our Social Security Web Sites

I knew I hadn't logged in for years so I updated my password.

I went to log in today and I am told I will have to sign in with Log in. gov, if I remember correctly. So I log in the new way. It sends a code to my phone, I enter it, it sends a notice to my email, I have to go to my email and click on it, it sends my phone another code and then I get in to my SS web site.

Not sure if I can use the same email to change the way my wife logs in. I am done with this tonight, will work on it tomorrow.

They are phasing out the old way I always logged in via user name and password. Is this going to confuse older people and computer Troglodytes like me?

15 replies = new reply since forum marked as read
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Question About Our Social Security Web Sites (Original Post) gab13by13 Sunday OP
Once you get it set, it's pretty straightforward. Turbineguy Sunday #1
Thanks for your reply, gab13by13 Sunday #2
When I set mine up I did a live identity verification LuvLoogie Sunday #3
Why are we expected to upload photo and video of ourselves? yellow dahlia Sunday #5
That was before DOGE. LuvLoogie Yesterday #15
Did you have to add a photo? I am confused about what all is coming from SS right now. yellow dahlia Sunday #4
You do not have to upload a photo gab13by13 Sunday #9
Thanks! yellow dahlia Sunday #11
They changed it claudette Sunday #6
to be fair Skittles Sunday #7
Agreed claudette Sunday #10
Annoying for me though. Ms. Toad Yesterday #12
better annoying than insecure Skittles Yesterday #13
Here, probably Ms. Toad Yesterday #14
Should of lived back 30 years ago when you got checks, there was no online website, had to research Silent Type Sunday #8

Turbineguy

(38,914 posts)
1. Once you get it set, it's pretty straightforward.
Sun Mar 30, 2025, 06:44 PM
Sunday

you can add other things that you do involving the Federal Government, such as Global Entry. That's where Login.gov starts to make sense.

LuvLoogie

(7,931 posts)
3. When I set mine up I did a live identity verification
Sun Mar 30, 2025, 06:51 PM
Sunday

after I set up the two-factor authentication. I had to upload a picture and video of myself. Then I had a live call with a rep for further verification. Then they sent an activation code via mail, which I entered when I logged in. Then I had access.

Yes, it's complicated. A live visit would be less complicated, but difficult in a different way. I'm sure a lot of waiting for an open appointment. They are really fucking things up.

yellow dahlia

(2,094 posts)
5. Why are we expected to upload photo and video of ourselves?
Sun Mar 30, 2025, 06:55 PM
Sunday

I'm not comfortable w/ Eloon and his hacker goons having the ability for facial recognition.



LuvLoogie

(7,931 posts)
15. That was before DOGE.
Mon Mar 31, 2025, 12:07 PM
Yesterday

It was an option. Doge didn't set that up.

Edit to add: Also it was a extra step I needed because my phone number had changed since when I first set up the login.gov account. I had forgotten my password and they couldn't send a pass code to my new phone, so I had to go through live verification as we as uploading ID, photo and video.

I actually doubt DOGE could come up with anything as secure or functional.

yellow dahlia

(2,094 posts)
4. Did you have to add a photo? I am confused about what all is coming from SS right now.
Sun Mar 30, 2025, 06:53 PM
Sunday

And I don't trust it. And I certainly don't want to give Eloon and his hackers the ability to use facial recognition. Who knows what plans they have for AI.

gab13by13

(27,325 posts)
9. You do not have to upload a photo
Sun Mar 30, 2025, 07:56 PM
Sunday

you can do what I did and select another option. They send your phone a code, you put in the code, they route you to your email account where you click on verification there, and I think another code to your phone, and then you are in.

From what the site says they are doing away with user names and passwords.

claudette

(5,255 posts)
6. They changed it
Sun Mar 30, 2025, 06:57 PM
Sunday

a while ago. They really make you jump through hoops to verify your identity but once you’re in there’s no problem signing in with just your email and password and a code they send.

Ms. Toad

(36,433 posts)
12. Annoying for me though.
Mon Mar 31, 2025, 12:21 AM
Yesterday

I handle everything electronic in our family, but places like SSA generally won't allow the same email or phone number to be tied to two different accounts. So three times in a row now, when I logged into my spouse's SS account, it sent a code to her phone - and she was asleep or out of the house with her phone. So I had to make my self a reminder about what it was that needed to be done so I could remind myself to try again when she was in the house, near her phone.

Silent Type

(8,809 posts)
8. Should of lived back 30 years ago when you got checks, there was no online website, had to research
Sun Mar 30, 2025, 07:33 PM
Sunday

from government brochures that didn’t include much, waited for everything through the mail, etc. That’s what my mom had to do.

Today, it’s easy, even with musk scratching around.

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