Please advise

[Skittles]

I have AT&T DSL - not super high speed - I'm strictly a surfer. I'm having an issue that is driving me nuts....my internet connects, I can watch Netflix just fine and I can use my tablet with no problem (doing that now) but my laptop - it connects to the Internet, I can surf for about five minutes and then it's PAGE NOT FOUND, SERVER NOT FOUND. When I run a speed test in that first five minutes it comes back as very slow indeed (download 0.30 upload 0.10)

My upstairs neighbor has Frontier FIOS, super high speed....I connected to her Internet and I get the SAME results.

I don't understand what is wrong here - I had the AT&T guys come here last week and they say the connection is fine. They called someone to "rebuild the red back router" but same result.

What do I do to find out what is wrong? I HATE doing all my internet needs on a freaking TABLET. None of it makes sense to me. If the Internet really was that slow, wouldn't Netflix be buffering? I can use my work laptop to log into work just fine. If it's my personal laptop that is the problem, what exactly would be the culprit on the laptop?

[discntnt_irny_srcsm]

1. How old is your laptop? n/t

[Skittles]

3. 1.5 years, still under warranty for 6 months

[discntnt_irny_srcsm]

6. Have you tried connecting to other WiFi networks?

Is the problem only with your WiFi at home?

[Lindsay]

2. Check to see if your laptop network

shows that you're in airplane mode. I've accidentally switched that on by hitting a function key, and that's exactly what happened - very short connection time, and then you're disconnected.

On my windows 8.1, I can click on the network icon on the taskbar and it'll show me a list of network options, and whether airplane mode is off or on. Dunno if that will work on your system.

[Skittles]

4. checked, not in airline mode

am on laptop right now....I guess this is my five minute window

it's so difficult because I have no idea what exactly is wrong

[canetoad]

5. From what you've written

My call would be a failing network adapter.

Have you tried using the laptop with both wireless and ethernet connections (not at same time) and seeing if the results are the same? You didn't say whether you were wired or wireless.

If this is the case, take heart, a new wireless card won't cost much at all or you could get an USB wireless adaptor.

[Egnever]

7. Sounds like an infection or bad adware

The fact that you connect to your friends router and get the same results screams adware to me.

Have you tried running malwarebytes? https://www.malwarebytes.com/

Its a free download and one of the best tools out there to check for possible infections. My first step would be to run a full scan with that and have it remove everything it finds then test again.

after thinking about canetoads answer it might be a bad network card as well. you can pick up a usb network adapter for less than $20

https://www.amazon.com/TP-Link-N150-Wireless-Adapter-TL-WN722N/dp/B002SZEOLG

I would try running the malwarebytes first and if it comes back clean look into one of those adapters.

[Skittles]

8. malware bytes came back clean (although it took me 20 minutes to download)

I will request a network adapter USB under the warranty, thanks