I got a call from the vet's office a few minutes ago.

[MIButterfly]

I e-mailed them last night to request a refill for Martini's blood pressure medication and they wanted to know which medication I needed! Don't they have that information in her chart? She's only taking the blood pressure pills. I had to run upstairs to get the bottle to tell them what it is. That doesn't install a lot of confidence in them for me. Both cats have been going to the same vet's office for their whole lives with me, over 14 years.

Yikes.

[Catlady123]

1. Maybe their system was down?

[Raven123]

2. Maybe the person you spoke to hadn't accessed the record.

Or Just asked you, rather than search within the record.

[Irish_Dem]

3. They did the right thing.

They should verify the exact name of the medication before they refill it.
It is the legal and ethical way to do it.

[MIButterfly]

4. That's a good point. I never thought of it that way.

I guess I was taken aback because they never asked me which medication I needed refilled before; they just refilled it. Thank you, Irish_Dem for showing me another side.

[Irish_Dem]

6. Yes think of all the calls they get.

From ill informed people where a lot of meds are in play.

In human medical offices you get people calling in and saying things
like "grandma needs her nerve medicine, her pee medicine, her head medicine."

So the office should say: please go get the empty bottle in question, please read to me
the exact name and dosage, and name of pharmacy.

So we don't overdose grandma and give her the wrong pills.

[3catwoman3]

7. You make a very valid point about ill-informed patients or family members.

During my 45 years in pediatrics, I saw a lot of that. Parents often used to say, "I need some more of that white cream in the little tube." Oh, yeah, that one, like there's only one - They're almost all white and come in little tubes. I know of only one yellow one.

When I was a peds nurse practitioner the Air Force, families would have to get their charts from a central records room and bring them to the clinic. Many times, the record room would be unable to find a chart, and the parent would present you with an essentially worthless blank chart page that had the child's identifying information and reason for the visit, but nothing else. It made follow-up visits challenging, as the parents, especially the dads, were often not very good historians. They would know what the problem had been, but often not much else - What medication - the pink one/ Any fever - our thermometer is broken/ How long ago was the last visit - I don't know.

One time, a child was brought in by her dad, with her blank page of paper, for a recheck of an ear infection. As I prepared to look in her ears, the dad said, "I'm not so much worried about the ear infection, but what it might have done to the hole in her heart."

HOLE IN HER HEART! WHAT DAMN HOLE IN HER HEART?!

[Polly Hennessey]

5. I agree with Irish Dem. Perhaps it was a new front office person.

Most likely verification. After fourteen years of reliable care you are probably okay ✅

[Nigrum Cattus]

8. are they a private equity vet ?

they go thru a lot of people.
that way no one has any bennies
here is where to check -
https://privateequityvet.org/vet-list/

[MIButterfly]

9. No, thankfully they are independently owned.

The vet opened her practice there right around the time I adopted Martini and Holly. Over the years, two more vets joined and I believe there's even a staff member or two that have been there since the beginning.