General Discussion

anciano

(1,744 posts)

9. Thanks for the OP.....

Mon Mar 31, 2025, 08:19 PM

Mar 31

I set up a login on login.gov recently. But a few days ago when I tried to log in, I got a screen that said I had to verify my identity. It required a photo of the front and back of my DL and a facial photo. A screen then came up with all my info, including my phone number. But when I had to reenter the phone number for the final code to be sent, I got a message that the phone number was invalid (the same number they just indicated that was my phone number on file).
So I called the SSA folks (had to wait about 4 hours for a return call), explained the situation to them and they advised me to contact the support team at login.gov. But the issue with that is you only get an automated menu with no option to talk to a real person.
So I tried to sign in the old way, and got a message that since I had previously signed in with login.gov, I could no longer use the old way.
So I then went to ID.me and created an account with them, but they also now require the photo ID, etc. procedure like I experienced with login.gov. But at least I can now access my account again.
It seems at this point that everyone is having a different experience of some sort.
So I am totally confused and frustrated.

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Attilatheblond

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I have some follow up about Social Security. [View all] yellow dahlia Mar 31 OP

Thank you for this unusually accurate and easy-to-understand OP marybourg Mar 31 #1

Thank you! yellow dahlia Mar 31 #3

I wonder if the... Chemical Bill Mar 31 #2

Thanks FHRRK Mar 31 #4

I am interested to hear. yellow dahlia Mar 31 #6

No luck - now I am NOT currently collecting SS Benefits FHRRK Apr 1 #66

So I finally got in - Using id.me FHRRK Apr 1 #70

My log in doesn't work all the sudden. SSA says snail mail with code is coming. Attilatheblond Mar 31 #48

I forgot to mention - the website has been sketchy in the past month. yellow dahlia Mar 31 #5

Back in January I had to wait almost 2 weeks to get a password code in the mail wishstar Mar 31 #7

Wonder why Rebl2 Apr 1 #62

Never click links in email or text from Social Security or IRS RandomNumbers Mar 31 #8

With all the data they have on us, slightlv Mar 31 #21

I was the one mentioned about uploading my DL... Trueblue Texan Mar 31 #42

Thanks for the OP..... anciano Mar 31 #9

Interesting. I will add your story to my "catalogue". yellow dahlia Mar 31 #10

Thank you again, please keep us updated! anciano Mar 31 #12

Will do. yellow dahlia Mar 31 #13

Seems Elon is breaking things internally and then will call us all fraudsters for trying to do our legitimate business Attilatheblond Mar 31 #49

One view on the log-in issue dcweed Mar 31 #11

This was also my experience Random Boomer Mar 31 #51

If that's what they want, Chemical Bill Apr 1 #58

As I recall, it's right there on the website... Random Boomer Apr 1 #68

Some of us don't go to the website... Chemical Bill Apr 2 #71

If you don't go to the website, then you don't need login.gov Random Boomer Thursday #72

Thank you Yellow Dahlia JMCKUSICK Mar 31 #14

I tried to use login.gov vapor2 Mar 31 #15

My old username and password no longer worked. StarryNite Mar 31 #16

I Had This Exact RobinA Apr 1 #63

With this bunch we have to assume they are up to no good. StarryNite Apr 1 #64

I've used login gov. since last year. Joinfortmill Mar 31 #17

All the stuff I had to do began with the SS site. Trueblue Texan Mar 31 #43

I got one of those scam emails this morning. SharonClark Mar 31 #18

Yes. The system was down for a bit this morning. The person at my Congress critter's office yellow dahlia Mar 31 #35

I just had a thought. yellow dahlia Mar 31 #36

Wow! Thank you, yellow dahlia! That's A LOT of work you did there! calimary Mar 31 #19

Thank you! yellow dahlia Mar 31 #33

Watch out for scammers. relayerbob Mar 31 #20

Exactly! n/t yellow dahlia Mar 31 #31

I use the VA for health care. BidenRocks Mar 31 #22

Here is the deal Puppyjive Mar 31 #23

I will not provide a picture ID (online) for SS! yellow dahlia Mar 31 #26

You don't have to upload your id Puppyjive Apr 1 #57

What you are saying is contrary to what the woman at Soc Security told me yesterday. yellow dahlia Apr 1 #59

The people that answer the phone Puppyjive Apr 1 #61

And another thing - Elon should not be involved AT ALL! yellow dahlia Mar 31 #30

I switched Rebl2 Mar 31 #24

Its not a scam. PragmaticLiberal Mar 31 #34

Never reply or click a link on an SS Email or text. pfitz59 Mar 31 #25

I've been using login.gov NewLarry Mar 31 #27

TY for this info - n/t Alice Kramden Mar 31 #28

Thanks so much for sharing this, yellow dahlia. ... littlemissmartypants Mar 31 #29

Just 'cause we're paranoid... Chemical Bill Mar 31 #38

I'm surprised there's still an IG to tell. choie Mar 31 #32

Well that is a whole other story. yellow dahlia Mar 31 #39

That be a whole lot of vacancies! choie Mar 31 #44

Social Security keeps saying that they NameAlreadyTaken Mar 31 #37

And apparently there are conflicting answers to this status. yellow dahlia Mar 31 #40

Maybe Thery Are Phasing RobinA Apr 1 #65

I've been drawing social security for about a year Americanme Mar 31 #41

Just a quick note regarding facial recognition swong19104 Mar 31 #45

That makes sense. Thank you. yellow dahlia Mar 31 #46

Upload photo? Elon's hackers have all our data. Maybe some of the kids went rouge and are making fake ID's on the side? Attilatheblond Mar 31 #47

My concern is facial recognition. yellow dahlia Mar 31 #55

AND, the computer whiz kids might be able to put our faces on videos of crimes caught on cameras Attilatheblond Mar 31 #56

The login.gov transition is at least a year old Random Boomer Mar 31 #50

Problems logging in to SS BajaDoll Mar 31 #52

Doing yeoman's work yellow dahlia. Thank you. Prairie_Seagull Mar 31 #53

Thank you. yellow dahlia Mar 31 #54

This might be helpful ? Smokster Apr 1 #60

Thank you. yellow dahlia Apr 1 #67

I was not able to log in the other day with my old username and password (made five years ago). mucholderthandirt Apr 1 #69