Delta moves toward eliminating set prices in favor of AI that determines how much you personally will pay for a ticket

[DFW]

17. In Europe, we get punished for shopping around online.

And more so if you call them up.

Often, when I know I need to fly somewhere, I check to see what fares and schedules are available. If I find something I think will work, but want to compare with fares elsewhere, if I come back to the original offer, the price will have increased by 10% to 25%. I don‘t have any way to know if this is true, but it is as if any price inquiry from a certain ip address is immediately communicated Europe-wide so that no airline will ever quote lower, and a repeat inquiry comes back at a higher price than the initial quote.

In my experience, if I can‘t get my reservation done online, I call the airline as a last resort. They often say, „you must be talking about some internet fare. We don’t see them, and we are not allowed to sell at those prices.“A quick inquiry lends credibility to their „we don‘t see them“ statement. The accent of the Air France agent on a recent call prompted me to ask where I was talking to. It turned out to be that major hub of French aviation: Santiago, Chile.