'Suicide is only one option': Social Security staff newly assigned to phone duties raise concerns over training

[haele]

16. AI wrote this training package.

Since 1979, I've had annual government duty desk or workplace emergency training, typically how to handle threats, but also how to handle crisis/rescue calls (as in mental or physical trauma).
Suicide was never to be considered an option to a crisis situation.
Never.
It was made clear that you even hinted it or agreed suicide as a viable option on a recorded government line, you could be liable if they killed themselves and their family went looking for someone to blame.