What Happened When the Pope Had to Call Customer Service

[dalton99a]

https://www.nytimes.com/2026/05/05/us/pope-leo-xiv-bank-customer-service.html

https://archive.ph/X5vSv

What Happened When the Pope Had to Call Customer Service
Spoiler alert: There was no miracle.
By Julie Bosman
May 5, 2026

Even the Vicar of Christ can be thwarted by a customer service representative.

About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he put in a call to his bank back home, a close friend, the Rev. Tom McCarthy, told a gathering of Catholics in Naperville, Ill., last week.

The new pope identified himself as Robert Prevost, saying that he wished to change the phone number and address that the bank had on file, Father McCarthy said.

The pope dutifully answered the security questions correctly.

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