New Social Security Commissioner faces pointed questions about staffing, privacy

[Puppyjive]

1. Staffing has always been the issue

Well with his attitude, nothing is going to change. Social Security has been understaffed for years. You can't promote better customer service with less people. Every claim is unique. There are some things that social security employees do that AI can't. He will never change the moral if he doesn't fix the staffing issue. When I left the agency, it only got worse. Sounds like they stopped monitoring the phone calls. It was a joke. You can't take claims and answer phones. The stress of not being able to answer the calls was literally killing me. I am in a much better place now (retired), but I really feel the guilt of leaving my coworkers behind.