New Social Security Commissioner faces pointed questions about staffing, privacy

[Puppyjive]

8. Staffing is the issue

Has always been the issue for a long time. Phone calls don't get answered or returned, the claims process is slowed way down because they have no customer service reps. They take the claims representatives and put them on the front desk. It's like taking the doctor out of the exam room and forcing him to do the check ins, schedule the appointments and answer the phones. You can't have it both ways. The only viable solution is more staff. Period.