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Callie1979

(1,333 posts)

20. I worked for a company like that; cutting support staff produced worse cust svc

Sun Mar 15, 2026, 09:29 AM

Sunday

I was a field tech; drove around fixing equipment. One of the biggest sales points for our equipment was "We provide same day or next day service with company employees".
THEN the top folks started cutting field techs (must "save money&quot ; response times slowed. Larger customers left for competitors, so they cut MORE. And lost MORE customers. The stupid thing is, in my area we had 3 guys. In that area we had over 3000 machines from desktop sized to 300k machines. We had FOUR customers who generated enough revenue to pay ALL THREE of our salaries. So the rest was gravy. But still not enough
I was actually lucky when it was my turn. YEARS earlier I knew at some point I'd be rug-pulled so I started buying rental homes & finding other sources of income. So when my day came I decided, at 53, "I'm done. I'm now retired". Not sure where I'd be if I hadn't prepared

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More Than 60,000 Washington Post Customers Canceled Subscriptions After Jeff Bezos Axed 44% of Reporters [View all] BumRushDaShow Sunday OP

Vote With Your Wallet Roy Rolling Sunday #1

It shows they have lots of spare change Gum Logger Sunday #4

The only thing I have on that list is Paramount + which will be toast in August Bengus81 Sunday #19

"Bezos doesn't need my money..." OldBaldy1701E Sunday #11

They rely on advertisers to keep the paper in the black. Subscribers leave and so do Bengus81 Sunday #24

I'm sure they can get mypillow to renew their ad subscription mdbl Sunday #26

Yes, they do. OldBaldy1701E Monday #36

We still receive an occasional "please come back" email from them. QueerDuck Sunday #2

Greedy scum controlling the narrative wolfie001 Sunday #3

That's runaway Capitalism for ya. joshdawg Sunday #8

I cancelled my subscription in November 2024 perdita9 Sunday #5

Make a new newspaper Tetrachloride Sunday #6

Not Worth the 99 cents per month I was Paying eringer Sunday #7

Many of us had already left The Post COL Mustard Sunday #9

60k sounds like a big loss, but the total number of digital subscribers to WaPo is 2.5M. TheRickles Sunday #10

It's not only the decline in numeracy, marybourg Sunday #12

This is how the NYT framed it (the piece is a lengthy long-form thing that is typical of something in the magazine) BumRushDaShow Sunday #14

Interesting snip about the content's context- thanks. But still no numerical context by the Times. TheRickles Sunday #15

I haven't read the whole thing yet BumRushDaShow Sunday #16

10% is getting serious! Thanks for tracking this down. TheRickles Sunday #22

That's when I canceled , but it took 6 months to actually stop since I had paid for a year fargone Sunday #31

The cuts really make no sense Deminpenn Sunday #13

As someone who worked in corporate management for years, you cannot cut your way to profitability. Lonestarblue Sunday #17

I worked for a company like that; cutting support staff produced worse cust svc Callie1979 Sunday #20

I dropped it when he BOUGHT it. And I've NEVER used Amazon. How many DUeers have stopped? Callie1979 Sunday #18

About the Post AverageOldGuy Sunday #21

Not enough people are willing to pay for internet content when the mindset is that it should all be "free" MichMan Sunday #23

Do people realize that Besos doesn't care edhopper Sunday #25

Bezos doesn't have to care Keepthesoulalive Sunday #28

I wasn't directed this edhopper Sunday #29

This is about ego Keepthesoulalive Sunday #30

Is THAT all? Not enough. nt jrthin Sunday #27

I cancelled my WaPo subscription after he blocked their endorsement of Kamala NEOBuckeye Sunday #32

comcast priced me out of the market years ago.::( AllaN01Bear Sunday #33

Once you decide your paper will just echo and follow the party line . . . Aussie105 Sunday #34

I wish they would approach it like cable tv and offer a couple dozen or so news options travelingthrulife Monday #38

Yo mahina Monday #35

'How to kill democracy' by Jeff Bezos. travelingthrulife Monday #37