Technical phone question regarding "OK Google".

[LuckyCharms]

Samsung S23 Android.

I normally use "OK Google" verbally to navigate.

I'll say "OK Google" and the OK Google thing pops up and then I'll say "Navigate me to 125 Jones Road" and it will bring me to Google maps. Google maps will then start talking to me to navigate me.

Now, when I say "OK Google", the OK Google thing pops up, and I'll instruct it navigate me somewhere, and it will say "I'm sorry, I don't understand".

However, if I say "OK Google", and then say "bring me to Google maps", it will do so, but then I have to type in my destination instead of saying it verbally, and then it will start navigating me vocally.

The fact that it won't accept my verbal commands to navigate is obviously not desirable, especially when driving, considering the fact that I'm not going to pick up my phone and type my destination in when I'm behind the wheel.

I've been on hold with Verizon Tech Coach for 25 minutes now, and still waiting.

Any ideas?

Thanks in advance, and Merry Christmas.