Just in a ranting mood

[Midnight Writer]

2. My first "real" job, the boss told me on Day 1 that the most important thing was service to the customer.

"We sell three things here. Service. Service. And service. If they don't like our service, the customers will go somewhere else and we will all be out of jobs."

Boy, those days can't even be found in the rearview mirror.

Big Business can't afford customer service anymore. They have us by the short hairs and they are taking full advantage. Going somewhere else is useless, because A) they all treat customers the same and B) there are too many monopolies.

How many times have you been caught in a loop on a help phone line or a company website? How long have you waited on hold until an automated voice comes on and the voice will not offer what you want? How many times have you been put on hold for half an hour by a machine when a single question and answer from a real person could clear things up in a minute?

If you think this is bad, wait until AI takes over.