Computer Help and Support

mahatmakanejeeves

(60,893 posts)

13. Problems. I had to turn off my computer. The library was closing.

Mon Jan 6, 2020, 10:52 AM

Jan 2020

Last edited Mon Jan 6, 2020, 11:34 AM - Edit history (1)

As the instructions warn, "make sure you don't turn off your PC." I had no choice. The battery is no good, and the second the computer is unplugged, off it goes. I did log out without doing a hard crash.

I'm at work now, and I'm getting error messages. I've booted into a startup repair program (from MS, not a third party).
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.
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Important update (about an hour later)

I'm now at Control Panel > All Control Panel Items > Windows Update. There's a dialog box named "Preparing to install... It aksed me if I wanted to resume installing. A restore point is being created. I'm told my update failed at 3:22 p.m. on Saturday. That status just now changed. I'm told that my update was installed today at 10:37 (the clock is wrong. The computer is a Dell, and it had defaulted to Austin, Texas, time.

According to my update history, I have now installed the Microsoft Silverlight update KB4481252. I had done that on Saturday as well, though.

I'll keep in touch.

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37 replies

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Highlight:

How to Upgrade for Free to Windows 10 Home or Pro [View all] CountAllVotes Nov 2019 OP

Thanks for posting this. Ohiya Nov 2019 #1

Please let us know if it works n/t splat Nov 2019 #2

There are some great tips at the end CountAllVotes Nov 2019 #3

Many thanks. lpbk2713 Nov 2019 #4

You are most welcome CountAllVotes Nov 2019 #5

I did this last night-success! Boxerfan Jan 2020 #6

Glad to know it worked for you CountAllVotes Jan 2020 #7

No printer-avoiding the ink scam Boxerfan Jan 2020 #8

I have an HP 4500 Envy CountAllVotes Jan 2020 #11

Go laser Timewas Jan 2020 #26

You are like me, I hate the Windows 10 interface at140 Jan 2020 #22

Yes, I hate Windows 10 CountAllVotes Jan 2020 #24

You hated lace up shoes as well Aussie105 Jan 2020 #27

Do not like Vista, Windows 8, Windows 98 1st ed. either CountAllVotes Feb 2020 #30

upgrade? LPBBEAR Mar 2021 #34

I'm at the library doing this right now. Thank you. mahatmakanejeeves Jan 2020 #9

Let me know how it goes CountAllVotes Jan 2020 #10

This message was self-deleted by its author mahatmakanejeeves Jan 2020 #12

Problems. I had to turn off my computer. The library was closing. mahatmakanejeeves Jan 2020 #13

Wow, that sucks! CountAllVotes Jan 2020 #14

Troubles galore. I was on the phone with a (legit) MS tech. mahatmakanejeeves Jan 2020 #15

When I click on that link it redirects me to a Microsoft site CountAllVotes Jan 2020 #18

Reply, Wednesday a.m.: mahatmakanejeeves Jan 2020 #20

If I do get all this laptop updated, it will need a battery. It has none now. mahatmakanejeeves Jan 2020 #16

I tend to buy that kind of stuff on ebay CountAllVotes Jan 2020 #17

I couldn't do this if I weren't on WiFi. mahatmakanejeeves Jan 2020 #19

Wednesday morning: success! mahatmakanejeeves Jan 2020 #21

I am so glad this worked out for you! CountAllVotes Jan 2020 #23

Thanks chwaliszewski Jan 2020 #25

A great big thank you for this! 50 Shades Of Blue Jan 2020 #28

Still works Duckerington Feb 2020 #29

Good to know! CountAllVotes Feb 2020 #31

It's still working krispos42 Mar 2021 #33

Post removed Post removed Mar 2021 #32

Win10 "Upgrades" LPBBEAR Mar 2021 #35

Linux Mint might be a good place to start. hunter Apr 2021 #36

Mint LPBBEAR Apr 2021 #37