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Computer Help and Support

TheFarseer

(9,494 posts)

23. I didn't have a problem with the actual phone

Reply to Shermann (Reply #12)

Sat Mar 27, 2021, 01:36 PM

Mar 2021

I traded in my old phone to Verizon for the new phone and the new phone was supposed to be free. But they couldn't take my phone at the store, I had to mail it in. After trying to print the shipping label off the website for 2 hours, someone in a chat told me I had to get the label at the store. After going to the store twice, they finally gave me a shipping label and I sent the phone in. That was NOT the end of it. They still billed me for the new device. After an hour on the phone talking to robots, I finally got a person who told me I did it all wrong and someone will have to call me next week to help me get my credit. At least they acknowledge that they received the old device. Wish me luck!

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25 replies

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First time buying a smartphone. Could really use some help/advice. [View all] Mike 03 Mar 2021 OP

I just got the cheapest one Verizon offers and still don't know much about it. I'm retired and have brewens Mar 2021 #1

I got my first one just over a year ago. I have been on Tracfone for years. mahatmakanejeeves Mar 2021 #2

My wife has a Pixel 4A... OneBlueDotS-Carolina Mar 2021 #3

For a first phone... JT45242 Mar 2021 #4

In my experience TheFarseer Mar 2021 #5

Not only virtually impossible. but actually impossible !! HUAJIAO Mar 2021 #9

My Verizon experience as well, sorry to say appalachiablue Mar 2021 #10

They were fine in my experience Shermann Mar 2021 #12

I didn't have a problem with the actual phone TheFarseer Mar 2021 #23

I didn't turn in my old phone Shermann Mar 2021 #24

Check out Googlephone snowybirdie Mar 2021 #6

My advice would be to start with a cheap prepaid phone intrepidity Mar 2021 #7

First decide which cell service you'll use vlyons Mar 2021 #8

iPhone over Android for beginners. iP is more user friendly. 3Hotdogs Mar 2021 #11

Where do you see a coverage map? Mine is awful in the location I moved. ATT and I have to go outside LizBeth Mar 2021 #19

Company websites have maps that show coverage. 3Hotdogs Mar 2021 #20

This message was self-deleted by its author gibraltar72 Mar 2021 #13

Recently went through same thing. gibraltar72 Mar 2021 #14

As others have mentioned, the first step is Phoenix61 Mar 2021 #15

Used unlocked IPhone SIM card from T-Mobile glass front protection and case Best Buy for me luckone Mar 2021 #16

Check out these websites ItsjustMe Mar 2021 #17

I asked the salesfolk what a $1,000 phone would do that a $100 phone would not do. Not much keithbvadu2 Mar 2021 #18

First off, don't be too nervous krispos42 Mar 2021 #21

My 2-cents CloudWatcher Mar 2021 #22

I'm in the same boat. Bought my first phone an Andriod, it's stilll in the box. Hotler Mar 2021 #25