The first two times, I was cussed out by the person because they felt I was wasting their time (one actually accused me of purposely trying to undermine their attempt to help me because I was joking around)... I guess because I was not holding a knife to my throat when I called. The last time, it was so 'on script' and devoid of being able to understand that I had either already tried the site they mentioned or that the site did not apply to my situation that I just politely said goodbye and hung up.
That resource may be useful for some, but my personal experience with them has not been positive. I wish they had more to offer, because they keep wanting to direct me to sites that don't have anything to offer someone in my position. I suppose that the people at 988 wouldn't know about every little aspect of every site they have in their database, but they have not been able to help me when I contact them, not to mention being rather rude about the whole thing those first two times I attempted to contact them for help.