Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

Pets

MIButterfly

(2,804 posts) Tue Apr 7, 2026, 10:16 AM 23 hrs ago

I got a call from the vet's office a few minutes ago. [View all]

I e-mailed them last night to request a refill for Martini's blood pressure medication and they wanted to know which medication I needed! Don't they have that information in her chart? She's only taking the blood pressure pills. I had to run upstairs to get the bottle to tell them what it is. That doesn't install a lot of confidence in them for me. Both cats have been going to the same vet's office for their whole lives with me, over 14 years.

Yikes.

9 replies

= new reply since forum marked as read

Highlight:

I got a call from the vet's office a few minutes ago. [View all] MIButterfly 23 hrs ago OP

Maybe their system was down? Catlady123 23 hrs ago #1

Maybe the person you spoke to hadn't accessed the record. Raven123 23 hrs ago #2

They did the right thing. Irish_Dem 23 hrs ago #3

That's a good point. I never thought of it that way. MIButterfly 23 hrs ago #4

Yes think of all the calls they get. Irish_Dem 23 hrs ago #6

You make a very valid point about ill-informed patients or family members. 3catwoman3 22 hrs ago #7

I agree with Irish Dem. Perhaps it was a new front office person. Polly Hennessey 23 hrs ago #5

are they a private equity vet ? Nigrum Cattus 22 hrs ago #8

No, thankfully they are independently owned. MIButterfly 18 hrs ago #9